Shipping & Returns

 Dispatch Times

Please allow 3-5 business days for your order to be processed and dispatched. Once your order is dispatched, you’ll receive a shipment confirmation email including a tracking number specific to your order. See below for approximate delivery times. Please note: during peak periods (promotions, public holidays, or the day after public holidays)  dispatch times are subject to change and may be longer.

Delivery Costs & Times 

Please note: Delivery times are in addition to the dispatch times stated above. Delivery is advised at 5-7 business days after dispatch. Always check this page before placing your order to ensure no changes to dates have been made. Deliveries may be affected by factors that are beyond our control such as limited delivery services to rural areas, severe weather events or other postal disruptions.

Returns

To complete the return of a defective product, we require a receipt or proof of purchase. We're happy to facilitate a return or exchange for new, unused products in original packaging. If you wish to return your frank green product for a refund, you must notify us within 14 days of receiving your order.

To qualify for a return or an exchange, please ensure the item is unopened, undamaged and unused. If there is an issue with your order upon arrival please contact us via email within 7 days of delivery. Replacement requests must be accompanied by a photo of the item and packaging with your order number/proof of purchase.