Shipping and Returns

Shipping

Orders leave our warehouse within 2 regular business days; most deliveries are sent using fedex express with an estimated delivery time of 1-7 business days. We will send an email with tracking information upon shipment. 

Shipping rates:

Orders under $100 USD - $9.95USD
Orders over $100 USD - free
Canada Orders under $100 USD - $19.95 USD
Canada Orders over $100 USD - free

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Returns 

COVID-19 UPDATE: In order to protect our employees and our customers from any additional risk, we have made the decision to change our merchandise return policy. We will not be accepting returns of any merchandise until further notice, unless there is a manufacture defect in purchased products. 

To complete the return of a defective product, we require a receipt or proof of purchase. 

Refunds:

frank green is committed to providing a high quality product. The frank green Reusable Cup and Reusable Bottle is guaranteed from defects in materials and workmanship under fair wear and tear household usage for 12 months from date of purchase. If the Reusable Cup or Bottle is defective frank green reserves the right to either;

- Repair or replace the Reusable Cup or Reusable Bottle or any part of it that is defective; or
- Wholly or partly provide a refund

The frank green Reusable Cup or Bottle must be returned to the place of purchase with proof of purchase.

Warranty is void if the Reusable Cup or Bottle has been incorrectly used if care instructions have not been adhered to.

We are not able to offer refunds for change of mind purchases.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@frankgreen.com.au

Sale items:

Only regular priced items may be refunded, Unfortunately sale items cannot be refunded.

Return shipping:

To return your product, please contact hello@frankgreen.com

You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund for a faulty product, the cost of return shipping will be reimbursed as part of this refund upon provision of a receipt.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.