Shipping policy
Dispatch Times
Please allow 3-5 business days for your order to be processed and dispatched. Once your order is dispatched, you’ll receive a shipment confirmation email including a tracking number specific to your order. See below for approximate delivery times. Please note: during peak periods (promotions, public holidays, or the day after public holidays) dispatch times are subject to change and may be longer.
Delivery Costs & Times
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Please note: Delivery times are in addition to the dispatch times stated above. Delivery is advised at 5-7 business days after dispatch. Always check this page before placing your order to ensure no changes to dates have been made. Deliveries may be affected by factors that are beyond our control such as limited delivery services to rural areas, severe weather events or other postal disruptions.
Customs & Duties
To ensure a seamless shopping experience, frank green will cover all import duties and taxes for orders shipped from Australia. Your satisfaction is our priority, and this is our way of expressing our gratitude for choosing us.